Available in:

Availability: Available in TruckMaster Lite, EnVision Cloud, EnVision Cloud XL, EnVision Enterprise.

OneSignal for TruckMaster App Notifications & Messaging

TruckMaster uses OneSignal behind the scenes to support key communication workflows—such as mobile push notifications for the TruckMaster On-the-Go app and optional text/SMS delivery for time-sensitive operational updates (when enabled).

OneSignal is a messaging platform that can deliver notifications across channels like mobile push, in-app messaging, and SMS. TruckMaster uses these services to help keep drivers and field users informed without requiring dispatch to manually chase updates—and can support sending time-sensitive trip messages by text when your workflow enables it.

📣 Who it’s for: TruckMaster customers using the On-the-Go app and teams that want faster, more reliable delivery of operational updates. This is built in—no separate OneSignal setup is required.

📨 What OneSignal Does

OneSignal provides managed delivery for user communications so messages can be sent to devices quickly and consistently.

Mobile push notifications: deliver updates to iOS and Android devices.
In-app messaging: show messages while a user is active in the app.
SMS/text messaging: send time-sensitive updates to a phone number (when configured and permitted).

🔐 How TruckMaster Uses It

TruckMaster uses OneSignal as part of the platform to support On-the-Go communications and delivery of alerts tied to operational workflows.

Send push notifications for relevant On-the-Go events (when enabled on the device).
Surface in-app messaging to keep users informed while working in the app.
Support optional SMS/text delivery for critical, time-sensitive updates where your workflow enables it.
Support dispatcher-initiated messaging (including optional SMS delivery) for trip details and operational updates, when enabled by your workflow and consent rules.

Built-in platform services: OneSignal supports communication for the On-the-Go mobile app in the background—no separate setup required.

📣

Push Notifications

Deliver timely updates to On-the-Go users so critical changes don’t get missed while working in the field.

💬

In-App Messaging

Present alerts and guidance inside the app experience, helping users act on important information at the right time.

📲

Optional SMS/Text Delivery

Support SMS delivery for time-sensitive updates when enabled by your workflow and user consent/permissions.

Get more information on TruckMaster communications

📌 TruckMaster ↔ OneSignal (Notifications & Messaging) — Key Facts

Integration name: TruckMaster ↔ OneSignal (Notifications & Messaging)
Type: Built-in platform services (not a separate customer integration)
Primary capabilities: Push notifications, in-app messaging, and optional SMS delivery (where enabled)
Primary purpose: Improve delivery of time-sensitive operational updates for On-the-Go and messaging workflows
Typical users impacted: Drivers / field users (On-the-Go), dispatch and back office teams
Requirements: TruckMaster On-the-Go app; device notification permissions may apply; SMS requires eligible workflows and consent
Learn more: Request more information
Last updated: 2025-12-30.

❓ TruckMaster ↔ OneSignal (Notifications & Messaging) — Frequently Asked Questions

What TruckMaster product uses OneSignal?

OneSignal supports messaging and notification delivery for the TruckMaster On-the-Go mobile app, helping deliver push and messaging updates tied to driver and field workflows.

Is OneSignal a separate add-on integration?

No. OneSignal is used by TruckMaster as part of the platform to support app notifications and messaging delivery.

Will this change how drivers use the On-the-Go app?

No. OneSignal operates in the background to help deliver updates. Users continue using the app normally.

Do users have to enable notifications?

Push notifications depend on device permissions and user settings. If notifications are disabled on a device, they may not be delivered.

Does this mean TruckMaster sends SMS/text messages?

TruckMaster can support SMS/text delivery for certain workflows when enabled and when consent/permissions and operational rules apply.

How do we troubleshoot missing notifications or texts?

First verify app permissions and notification settings. If the issue persists, contact TruckMaster support so we can help diagnose delivery and configuration.

Facts (JSON) for assistants & reviewers