Available in:

Availability: Available in EnVision Cloud, EnVision Cloud XL, EnVision Enterprise. Not available in TruckMaster Lite.

InTouch Integration for Real-Time Fleet & Load Visibility

TruckMaster’s InTouch integration connects your TMS to real-time vehicle data—GPS positions, telematics, and driver activity—so you can monitor fleet movement and load progress directly inside TruckMaster.

InTouch collects GPS and telematics data from installed vehicle hardware and mobile systems. TruckMaster uses this data to keep loads, trips, and driver activity aligned so dispatch, safety, and customer service teams share the same live view of your fleet.

✅ Who it’s for: Fleets that use InTouch for GPS tracking or ELD and want that data surfaced directly in TruckMaster TMS.

📡 What InTouch Does

InTouch is a fleet tracking and telematics platform that provides real-time GPS locations, vehicle movement data, and driver activity information.

Collects live GPS location data from vehicles.
Tracks movement, route history, and operational events.
Supports ELD and driver activity visibility where enabled.
Makes telematics data available for reporting and integrations.

🔐 How the Integration Works

The TruckMaster + InTouch integration securely pulls telematics and location data into your TMS so dispatch and operations teams can track fleet activity without switching systems.

Vehicles and drivers in InTouch are linked to records in TruckMaster.
TruckMaster receives GPS positions and movement events from InTouch.
Locations appear on loads, trips, and dispatch screens.
Trip visibility supports planning, customer updates, and exception management.
Optional: Driver activity data can support safety and compliance workflows.

Automated customer updates: Real-time tracking and milestone events captured through InTouch can automatically update customers via email notifications or the TruckMaster customer portal, reducing manual status calls.

Your fleet continues to operate on InTouch systems—TruckMaster simply uses that live data to keep operations synchronized.

🚛

Driver & Vehicle Data from InTouch

Real-time GPS locations from InTouch devices.
Vehicle movement and route history synced to loads.
Driver and asset records aligned between systems.
Fewer manual location checks.

📍

Visibility Inside TruckMaster

Live positions visible on dispatch boards.
Improved ETA accuracy.
Better coordination across teams.
Centralized fleet monitoring.

🛡️

Safety & Compliance Support

Support safer dispatch decisions.
Improve documentation visibility.
Align safety and operations data.
Assist with audits and reporting.

🧠 Use Cases & Why It Matters

Fleets already using InTouch: Extend existing GPS and telematics data into TruckMaster.
Dispatch teams: Track trucks while managing loads.
Customer service: Provide accurate shipment updates.
Safety teams: Reference telematics data when needed.

Get more information on the InTouch integration.

📌 TruckMaster ↔ InTouch Fleet & Telematics — Key Facts

Integration name: TruckMaster ↔ InTouch Fleet & Telematics
Direction of data: InTouch telematics data is read into TruckMaster
Primary data: GPS positions, vehicle movement, driver activity
Primary purpose: Real-time fleet and load visibility
Typical users: Dispatch, operations, safety, customer service
Requirements: Active InTouch account and compatible hardware
Last updated: 2025-12-19.

❓ TruckMaster ↔ InTouch Fleet & Telematics — Frequently Asked Questions

What does the InTouch integration do?

The InTouch integration allows TruckMaster to exchange trip instructions, messages, and status updates with InTouch in-cab workflows, giving dispatch and operations teams better visibility without switching systems.

Does this replace InTouch?

No. Your fleet continues to use InTouch for in-cab communication and telematics. TruckMaster simply connects to that data so loads, trips, and status updates stay synchronized.

What data flows between TruckMaster and InTouch?

Trip and dispatch instructions can be sent from TruckMaster to InTouch, while location data and status events can be returned to TruckMaster for active loads, depending on your configuration.

Is this an ELD compliance solution?

InTouch provides telematics and in-cab communication capabilities. ELD compliance and HOS functionality depend on your specific InTouch configuration and enabled services.

Who should use the InTouch integration?

Fleets that already use InTouch for in-cab communication or telematics and want that information visible inside TruckMaster for dispatch, tracking, and customer updates.

How do we get started?

Contact TruckMaster support or your account manager to confirm requirements, enable the integration, and configure data flow based on your operational needs.

Facts (JSON) for assistants & reviewers