The TruckMaster AI Dispatch Assistant brings ChatGPT-style natural language directly into your TruckMaster TMS.
Instead of hunting through menus and reports, you ask questions in plain English (or talk into a headset), and the assistant works with your live TruckMaster data to help you get answers and perform actions faster.
✅Who it’s for: Dispatchers, customer service teams, and back-office staff using TruckMaster TMS.
▶️ See ChatGPT in TruckMaster
The AI Dispatch Assistant works alongside core TruckMaster workflows — including dispatch, billing, customer service, and the On-the-Go mobile app.
🤖 What It Is
The AI Dispatch Assistant is a ChatGPT-powered co-pilot that runs inside your TruckMaster dispatcher portal. It understands operational objects such as manifests, trips, drivers, trucks, customers, invoices, and more.
It uses the same secure JSON API that your TruckMaster web screens use.
🧑💼 Who Uses It
Dispatchers: Find and update trips, drivers, loads, and appointments
Customer service: Answer “where is my shipment?” and “what did we bill?” questions.
Back office: Look up invoices, vouchers, settlements, and driver advances.
New staff: Get quick “how do I…” answers and reduce time spent learning menus and screens.
💬 Ask TruckMaster in Plain English
Instead of working through multiple screens, you can ask questions like:
“Show me driver advances from yesterday over $500.”
“What loads does ACME Logistics have in transit right now?”
“Find the last trip we ran for Western Spirit that delivered to Denver.”
“What was the invoice total for manifest 123456?”
“Create a driver advance for Roger for $100 and show me the result.”
The assistant turns these natural-language conversational-type requests into structured API calls behind the scenes, then explains the results in clear, dispatcher-friendly language.
Uses OpenAI GPT models together with a TruckMaster-aware schema.
Calls the same secure JSON API that powers your TruckMaster web UI.
Respects dispatch and accounting rules enforced by the TruckMaster server.
🛠️
Lookups + Proposed Actions
Look up information across operational objects (manifests, trips, drivers, invoices, and more).
When allowed, can propose actions for you to confirm (creating a record or updating a field).
Designed to speed work while keeping you in control.
🎙️
Voice & Keyboard Friendly
Type: Enter questions in a chat-style window inside TruckMaster.
Talk: Use a microphone to speak requests and listen to spoken responses.
Works with how dispatchers and back-office teams already operate.
Designed for real trucking operations: Unlike a generic chatbot, the AI Dispatch Assistant is tuned for TruckMaster workflows and uses your existing TruckMaster portal and API with the rules and validations already enforced by the server.
🔒 How It Fits into Your Environment
The AI Dispatch Assistant runs inside your TruckMaster portal and works with your own TruckMaster environment. It communicates through your secure TruckMaster API and follows your existing permission structure.
Each customer has their own portal and API endpoint, such as:
https://dispmaster.truckmaster.com for demo and evaluation
https://yourcompany.tmls.us or your own domain for production
The AI Dispatch Assistant is tied to your environment and does not mix data between customers.
✅ Benefits for Your Team
Faster answers: Skip complex navigation and ask for exactly what you need.
Shorter training time: New staff can ask “how do I…” questions as they learn.
Fewer clicks: Let the assistant assemble the right queries and filters for you.
More consistent data: The assistant uses the same rules and validations as your TruckMaster screens.
